Terms & Conditions of Service — Wholeness Lab

Effective immediately upon posting · Last updated June 26, 2026 · Operated by Whole Sovereign LLC (State of Georgia, USA) · Contact: info@wholenesslab.com

By purchasing, accessing, or using any Wholeness Lab product, service, program, membership, or website, you ("you," "the customer") agree to these Terms & Conditions. If you do not agree, do not purchase or use the services.

1. Who we are and what these Terms cover

1.1 These Terms apply to all purchases of and access to our products and services — including digital products and downloads, coaching (live, in-person, and pre-recorded), programs, and membership communities (the "Services").

1.2 We provide the Services with reasonable care and skill, in accordance with applicable law.

1.3 Definitions. "Order" means your purchase of a Service. "Digital product" means any downloadable or online content (guides, recordings, courses, materials). "Membership" means any recurring or community-access Service. "Content" means our materials, text, audio, video, designs, brands, and logos.

2. Eligibility and your account

2.1 You must be at least 18 years old to purchase or use the Services.

2.2 An Order is your offer to purchase. A binding contract forms when the earlier of these occurs: (a) we confirm your Order or payment, or (b) we begin providing the Service or grant you access.

2.3 If access requires an account or login, you are responsible for keeping your credentials secure and for activity under your account.

3. Your responsibilities

3.1 You are responsible for providing accurate information needed to deliver the Services, and for your own decisions and actions taken in connection with the Services.

3.2 For live or in-person sessions, you are responsible for arriving prepared and for disclosing anything relevant to your safe participation. The Services are not medical, mental-health, or financial advice (see §9).

4. The Services

4.1 We provide the Services to the best of our ability and in accordance with their description at the time of purchase. We may determine how and by whom a Service is delivered, except where a Service is expressly offered as delivered by a specific person.

4.2 We may update, improve, or discontinue a Service or feature. Where you have already purchased lifetime or library access to a digital product, we will use reasonable efforts to preserve your access.

5. Pricing and payment

5.1 Prices are shown at checkout and are exclusive of any applicable taxes, which you are responsible for where required by law.

5.2 Payment is due in full at or before the time services are rendered. For live or in-person services, payment is due at the time of service unless otherwise agreed in writing. For digital products, downloadable content, and pre-recorded materials, payment is due in full before the product is delivered, released, or access is granted. Payments are made without deduction, discount, or set-off, in the currency shown at checkout or on the invoice, to the account or payment processor we designate.

5.3 Disputes about an amount charged do not suspend your obligation to pay amounts not in dispute.

6. Refunds, all sales final, and chargebacks

6.1 Complaints window. Any complaint about a Service or charge must be submitted in writing within 60 days of delivery (or, if you could not reasonably have discovered the issue earlier, within 60 days of discovery), failing which it is waived.

6.2 All sales final. Because our products and services are digital, downloadable, personalized, and/or delivered live, all sales are final and we do not offer automatic refunds on digital products, downloadable content, specialized items, or coaching services. By purchasing, you acknowledge immediate or near-immediate access and consent to this policy.

6.3 Discretionary refunds. We may, at our sole discretion, issue a refund in limited cases — for example, where you have completed all assigned work and materials and still did not reach the intended outcome, and we determine a refund to be the cleanest resolution. Any such refund is case-by-case, is not an admission of liability, and creates no right to a refund in any other situation.

6.4 Chargebacks. If you have a concern about a charge, you agree to contact us first. Initiating a chargeback or payment dispute without first contacting us — after accessing or downloading the product — is a breach of these Terms. We may dispute such chargebacks with proof of delivery and your acceptance of this policy, revoke your access, and recover the disputed amount plus any fees and costs.

6.5 If you file a legitimate and timely complaint, we will work with you in good faith to resolve it — which may include rectifying or redoing the affected Service at no additional charge, or, at our sole discretion, a refund as described in 6.3.

6.6 Immediate access — waiver of any cooling-off / withdrawal right. Where you are a consumer who would otherwise have a statutory right of withdrawal or cooling-off period for a distance purchase (for example in the EU or UK), our digital products are supplied to you immediately. By completing your purchase and accessing or downloading the product, you (a) expressly request immediate supply and access, and (b) acknowledge that you therefore lose any right of withdrawal once access begins. For services that have started with your consent, any withdrawal right likewise ends once performance has begun.

7. Your license to use digital products

7.1 When you purchase a digital product or program, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use it for your own personal, non-commercial use.

7.2 You may not copy, share, resell, redistribute, sublicense, publicly post, or use the Content to train any system, in whole or in part, without our prior written consent. Login and access credentials are for you alone.

8. The Salon membership (hosted on Heartbeat)

8.1 The Wholeness Lab Salon community membership is hosted and billed through our community platform, Heartbeat (salon.wholenesslab.com). When you join, the price, billing cycle, and renewal terms are shown at sign-up; unless stated otherwise, memberships renew automatically until you cancel.

8.2 You may cancel at any time before your next renewal through your Heartbeat account settings. Cancellation stops future charges; it does not refund the current period except as required by law. Your use of the Salon is also subject to Heartbeat's own terms and privacy policy.

8.3 Before you are charged, the recurring nature, price, billing interval, and cancellation method are disclosed as required by applicable auto-renewal law.

9. Disclaimers

9.1 The Services are provided for educational and informational purposes. Results are not guaranteed and depend on factors beyond our control, including your own participation.

9.2 The Services are not a substitute for, and do not constitute, medical, mental-health, psychological, or financial advice, diagnosis, or treatment. Consult a qualified professional for those needs. In an emergency, contact your local emergency services.

9.3 Full disclaimers are set out on our [Disclaimers page](https://www.wholenesslab.com/disclaimers), which forms part of these Terms.

10. Acceptable use and community conduct

10.1 In any membership, community, or comment space, you agree to engage respectfully and lawfully. We may remove content or suspend or remove access for conduct that is abusive, unlawful, infringing, or disruptive, at our reasonable discretion.

11. Our intellectual property

11.1 All Content — including our materials, methods, text, audio, video, designs, brands, and logos — is owned by or licensed to us and protected by intellectual-property law. Your purchase grants the licence in §7 and no other rights.

11.2 You may not reproduce, publish, or use our Content for commercial purposes without our prior written consent. This survives the end of your access.

12. Privacy and confidentiality

12.1 We handle personal data as described in our [Privacy Policy](https://www.wholenesslab.com/privacy-policy) and [Cookie Policy](https://www.wholenesslab.com/cookie-policy), which form part of these Terms.

12.2 Because we serve clients nationally and internationally, your personal data may be processed or stored in the United States (including the State of Georgia) and in other countries where we or our service providers operate. We process and transfer personal data in accordance with applicable data-protection laws and, where required, put appropriate safeguards in place for such transfers.

12.3 We may reference that you are a client and describe our work in general terms as an illustration of our experience, unless you ask us in writing not to.

13. Limitation of liability

13.1 We provide our services to the best of our ability and with reasonable care and skill. We are not liable for loss arising from incorrect or incomplete information provided by you or a third party. To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to a product or service — whether in contract, tort, or otherwise — is limited to the total amount you actually paid us for the specific product or service that gave rise to the claim. This limit does not apply to liability that cannot be excluded by law, or to our own intentional misconduct or gross negligence.

13.2 We are not liable for any indirect, consequential, or punitive damages, or for lost profits.

14. Indemnification

14.1 You agree to indemnify and hold us harmless from third-party claims arising from your breach of these Terms or your misuse of the Services, except to the extent caused by our own intentional misconduct or gross negligence, and except where applicable law provides otherwise. This extends to our owners, contractors, and personnel.

15. Governing law and jurisdiction

15.1 These Terms are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict-of-laws rules. You and we submit to the exclusive jurisdiction of the state and federal courts located in the State of Georgia, United States, and waive any objection to venue there. Although we serve clients nationally and internationally, this choice of Georgia law and venue applies regardless of where you are located — except where mandatory consumer-protection or data-protection laws of your own country or state grant you rights that cannot be waived by contract.

16. Termination

16.1 We may suspend or end your access for breach of these Terms, with notice where reasonable. You may stop using the Services at any time; amounts already due remain payable, and §6 governs whether anything is returned.

16.2 Clauses intended to survive — including §6 (refunds/chargebacks), §7 (licence), §11 (intellectual property), §13 (liability), §14 (indemnity), and §15 (governing law) — survive termination.

17. Force majeure

17.1 We are not in breach if we are prevented from performing by an event beyond our reasonable control (including natural disaster, war, civil emergency, strike, or major infrastructure or internet failure). We will give notice and take reasonable steps to resume. If such an event continues beyond six months, either party may end the affected Service in writing.

18. Communications

18.1 Communications about an Order may be made in writing, including by email to the address you provided or to info@wholenesslab.com. Notices to us should be marked for the attention of Fonda Clayton Smith.

18.2 You agree we may communicate with you electronically. Electronic communication carries risks (delay, interception, error); neither party is liable to the other for loss from those risks where it has acted reasonably.

19. Changes to these Terms

19.1 We may update these Terms. The current version, with its effective date, is always posted on our website. Material changes take effect when posted (or on the stated date); continued use after that is acceptance.

20. General

20.1 Assignment. You may not assign your rights or obligations without our written consent; we may assign in connection with a sale or reorganization of the business.

20.2 Waiver. A failure to enforce a right is not a waiver of it; waivers must be in writing.

20.3 Severability. If any provision is held invalid, the rest remain in effect.

20.4 No third-party rights. No one who is not a party to these Terms has any right to enforce them.

20.5 Entire agreement / conflict. These Terms, with the Privacy Policy, Disclaimers, and any written purchase terms, are the entire agreement. If a written purchase agreement conflicts with these Terms, the purchase agreement prevails. Changes must be in writing.

21. Contact

Questions about these Terms: info@wholenesslab.com.